Articles from Foundever

Foundever®, the next-generation service leader reinventing customer experience (CX), announced new leadership at its subsidiary company Clearlink, a tech-enabled, omnichannel platform that empowers customers to make well-informed decisions around important purchases, with the appointment of digital media veterans Mark Larkin as Chief Executive Officer and Marc DeBevoise as Board Chair, effective today. Together, Larkin and DeBevoise bring more than 40 years of leadership experience in digital media transformation, brand strategy, full-funnel marketing solutions, and platform scaling to Clearlink’s multi-property organization.

Foundever®, a global leader in the customer experience (CX) industry, today announced an expansion of its long-term collaboration with Cognigy, a global leader in AI-powered customer service solutions, in bringing Agentic AI into full-scale production across enterprise CX environments. This partnership addresses the increasing demand from global brands for sophisticated AI solutions that offer proactive, autonomous service, going beyond basic automation to deliver secure, scalable, personalized and human-centric interactions.

Foundever®, a global leader in the customer experience (CX) industry, today announced that it is collaborating with M47 Labs, a leading AI solutions provider based in Europe. This significantly bolsters investment in AI products at Foundever, particularly the continued development of its LLM Voicebot, a key component of the company’s next-generation customer engagement strategy.

Foundever®, a global leader in the customer experience (CX) industry, is proud to announce that it has been named a Global Leader in the 2024 ISG Provider Lens™ Contact Center - Customer Experience Services Global Report in quadrants assessing capabilities in Intelligent Agent Experience (a new quadrant for 2024), Intelligent CX (AI & Analytics) and Digital Operations. The global CX leader was ranked as a Top Global Leader in Intelligent Agent Experience and Intelligent CX and a continued Global Leader in Digital Operations.

Foundever®, a global leader in the customer experience (CX) industry, has been recognized as a Leader by the Everest Group in its 2024 Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix™ Assessment report for the Americas market. This marks the 12th consecutive year the CX leader has received this prestigious position, recognizing its Centers of Excellence and experience labs that are instrumental in developing and deploying innovative digital tools and solutions, including advanced analytics, automation and AI technologies.

Foundever®, a global leader in the customer experience (CX) industry, today announced its recognition by Frost & Sullivan as the 2024 European Company of the Year in Customer Experience Management. This prestigious award highlights the company’s innovative approach to integrating artificial intelligence (AI) and automation into its CX operations, solidifying its position as a technology leader.

Foundever™, a global leader in the customer experience (CX) industry, today announced the official launch of its private operating foundation and 501(c)3, Foundever.org, with its most recent partnership with New York-based Project Rousseau. Committed to upskilling talent from distressed communities, the nonprofit is collaborating with a wide range of stakeholders, including NGOs, governments and businesses, to ensure equal opportunities for individuals across the globe through adult education, skill-building and job market access.

Foundever™, a global leader in the customer experience (CX) industry, today announced that Michelle Parks has been named CEO - U.S. market. The U.S. market, which encompasses North America, Latin America, and Asia Pacific, is the organization’s largest and most impactful geographic region. The strategic restructure positions Foundever to adeptly navigate the intricacies of these diverse regions amidst a period of rapid technological and economic change. Foundever is committed to ensuring a unified and client-centric approach, fostering growth and prosperity for its customers who are served in the U.S. market.

Foundever™, a global leader in the customer experience (CX) industry, today announced that Maria Harju, previously serving as Chief Revenue Officer – EMEA & Global Accounts, is taking on an expanded role within the company as the Executive Vice President (EVP) of Enterprise Operating Standards & Global Clients. Maria's exceptional leadership has played a pivotal role in the success of Foundever, particularly in driving growth and securing global clients for the company. In her recent capacity, she led the Sales, Solutions, Pricing and Account Management teams, contributing significantly to the winning, management and growth of multilingual logos for the group.

Foundever™, a global leader in the customer experience (CX) industry, announced today that it has received the 2023 Excellence in Strategic Partnerships recognition for its long-time partnership with CallMiner, the leading provider of conversation intelligence to drive business performance improvement. This is one of the distinctions that can be achieved through IAOP®’s recognition programs.

Foundever™, a global leader in the customer experience (CX) industry, today announced that it has been recognized as a Leader by Everest Group’s Customer Experience Management (CXM) PEAK Matrix® Assessment 2023. This marks the 11th consecutive year the global CX leader has received this prestigious recognition.

Foundever™, a global leader in the customer experience (CX) industry, today announced that it has been recognized as a Leader in the Information Services Group (ISG) Provider Lens™ Customer Experience Services 2023 Quadrant Reports. Foundever was named the Global Leader in the Report for Intelligent CX (AI & Analytics) for the fourth consecutive year; the Global Leader for Social Media CX Services for the third consecutive year; and a Leader in both Digital Operations and Hybrid Working Solutions for 2023. In the European Report, Foundever was named a Leader across all four categories and a Top Leader for both Intelligent CX (AI & Analytics) and Social Media CX Services. Finally, Foundever was also named a Leader in the U.S. Report for Intelligent CX (AI & Analytics).

Foundever™, a global leader in the customer experience (CX) industry, today announced Jag Dhanji has joined the company as Chief People Officer to lead the talent strategy and evolve the Human Resources support that defines and drives Foundever. In this role, Jag will operate as a trusted advisor to the CEO and executive team, facilitate ongoing transformation in the organization, oversee a high-performing people team, continue to enhance the employee experience and drive culture, talent and workforce planning.

Foundever™, a global leader in the customer experience (CX) industry, today announced that technology leader and entrepreneur Guillaume Laporte has joined the organization as Chief AI Officer. In this role, Guillaume is responsible for defining AI strategy and working with cross-functional teams to ensure it aligns with the company’s overall mission. He will work to identify the organization's AI goals, develop a roadmap for achieving those goals and allocate resources to AI initiatives. He will also build and maintain relationships with key stakeholders including clients, leadership, shareholders and more.

Foundever™, a global leader in the customer experience (CX) industry, today announced that it has been recognized as a winner of the Global Impact Sourcing Award (GISA) given by IAOP®. The prestigious award recognizes organizations that have made a significant impact through the practice of impact sourcing, which is the intentional employment of people from socio-economically disadvantaged backgrounds.

Foundever™, a global leader in the customer experience (CX) industry, today announced that it has received the Best Global Culture and Best Marketing Teams awards from Comparably, a leading workplace culture and corporate brand reputation platform. Out of tens of thousands considered, Foundever was chosen based on feedback entirely from its own employees.

Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, today announces its official transition to Foundever™. Since acquiring Sykes Enterprises, Inc. (SYKES) in 2021, the group has solidified its place as one of the top three CX providers in the world. The rebrand to Foundever reflects the company’s commitment to innovation, dynamism and best-in-class CX delivery.